Page 10 - 2016.01 TLI Program

Breakout Sessions - 9:30-10:30am Better You, Better Team:
Collaborating with Difficult People

Phyllis Harmon, DTM

Rm 105

Are there people in your life who drive you nuts? You dread being around them because
they seem to push all your buttons? If you answered yes to either of these questions, then
this is the session for you.

In this interactive session you will
• Discover six different personality types
• Why they act the way they do
• Strategies for dealing with each type

At the end of the session, you will walk away armed with knowledge that can help you
tame the most difficult people and get them collaborating with you on your next project.

About the Presenter
Phyllis Harmon has been a Toastmaster for almost nine years. She has served in all
club officer roles and been a charter member of four clubs. She is currently serving
as Immediate Past District Governor, Club Treasurer for three clubs, Wallmasters
International, Storymasters, and Toastmasters for Speaking Professionals, and club
president of Daylighters. Additionally, she is the 2015-16 District 7 Educational
Coordinator, and the publisher of District 7’s premier, online magazine Voices!. She is
currently working towards her third DTM, which she plans to complete by the end
of April.