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That’s going to be hard. Trust me. These resolves the problem.
words instantly tell the other person I disagree A good leader looks to resolve conflict, and
with them. Move away from using them. by doing so, builds trust and respect.
Here is an example of how you can respond For more helpful tips, pick up a copy of
to a cloudy day when the other person doesn’t Fierce Conversations. Hoping you have more
see it that way: cheerful and deliberate conversations!
They say: “The sky is pink.”
You say: “And. . . the sky is gray!”
The word And suggests you are respecting
your position and not discounting theirs.
Facilitate Collaboration Our work, our relationships,
Once the conversation starts, drive for and our lives succeed or fail
agreeing on a resolution to make things better. one conversation at a time.
Ask questions on how the other person would While no single conversation
like to solve or improve things. Let them know is guaranteed to transform a
it’s important to you that resolution can be done company, a relationship, or a
together. life, any single conversation
Key things to remember: can. Speak and listen as if
• Encourage all parties to speak. this is the most important
• Encourage all parties to listen. conversation you will ever
• Identify areas of disagreement. have with this person. It
• Identify areas of agreement. could be. Participate as if it
• Then search for solutions. matters. It does.
If it helps, write down all ideas then evaluate —Susan Scott, Fierce Conversations
the positive and negative aspects of each idea.
Together, narrow the list to the idea that best
VOICES! |AUGUST 2019 31
