Page 59 - 2019 March Voices

MEMBER SATISFACTION

SURVEY July 2018

n=1,541

For each category, members rated the minimum level of quality they were willing to accept,
their ideal level of quality and the level of quality Toastmasters provides.
Toastmasters
1 2 3 4 5 Rating 6 7

Value for cost
Minimum 5.7 Ideal

Personal goal achievement

4.8

Real-world learning opportunities
5.0

Educational materials
5.3

Public speaking improvement
5.3

Leadership skills improvement
4.9

Accomplishment recognition
5.2

Club leaders
5.4

Club meeting space
5.5

Format of meetings
5.7

Willingness to recommend How many friends, family members or
Toasmasters colleagues have you recommended
Toastmasters to?
8.6 out of 10 None 1 2 3 4 5 or
more
Overall
satisfaction with 5.6 out of 7 10.2% 9.3% 16.8% 13.4% 7.3% 42.9%

Toastmasters
Have an optimistic view of
+/- 2.6% 95% 75.0% 15.9% 5.9 out of 7 the future of Toastmasters

Margin of Confidence Completion Response
Error Interval Rate Rate
VOICES! | MARCH 2019 59